An appliance-based approach gives SMB customers access to enterprise-class features. - Telephony is a pain point for most IT departments. Its become common for companies to expect increasing amounts of information about how the equipment is used, especially when its used in a customer-support function, where call queues and staffing define success or failure. At the same time, phone s...
Source: http://feeds.ziffdavisenterprise.com/~r/RSS/eweek_voip/~3/_Tp1qRZ_rng/
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